1. Introduction
1.1 Boomerang Casino reserves the right to modify the terms and conditions at any time without prior notice. These terms come into effect as soon as they are published on this page and shall not be applied retroactively to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on Boomerang Casino implies that the user accepts these terms and conditions.
2. Account
2.1 Opening an account is necessary in order to play for real money on Boomerang Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in jurisdictions that are not available on the registration form cannot create an account or play on Boomerang Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). If our security system detects that the same information appears on multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If several players wish to play at our casino from a common IT network (hostels, shared housing, etc.) or from the same household, we strongly suggest they contact our support team before creating multiple accounts to avoid unnecessary security checks.
2.6 To open an account, the player will be asked to fill in a registration form and provide the following personal information: a “username”, a “password”, “First Name”, “Last Name”, “email”, “phone number”, “residential address”, “gender”, “date of birth” and the “currency”. The name registered on the player’s account must correspond to the player’s legal name and identity.
2.7 It is the player’s responsibility to ensure that they are the only person able to access their account by keeping their login details secure. We recommend that our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one digit and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account management fee of INR 500 per month on any inactive account with a positive balance. In that case, such fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be charged by the Company.
2.9.1.4 Players may recover remaining funds on their inactive accounts by logging into their personal area and making a withdrawal request.
2.9.1.5 In cases of locked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc...
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid identity document (passport, driver's licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the customer's full name and address. Considered proofs of address include bank statements, payslips, water, gas, electricity bills and fixed-line/internet phone bills.
- Any official document issued by the user's bank showing the IBAN and BIC/SWIFT codes.
If the user is unable to provide one of these supporting documents, they must inform customer support.
3.3 All Boomerang Casino accounts may be subject to a general or specific verification concerning the player's age, identity, payment methods as well as compliance with our terms of use. If the player fails to meet the required deadlines to verify their account, Boomerang Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), ensure you upload all requested documents within the given timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Boomerang Casino account. The player agrees to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should submit a complete file containing authentic, legible and good-quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, this timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Boomerang Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process financial transactions, and therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must match the first and last name of the Boomerang Casino account holder.
4.5 The list of available payment methods may vary at the company's discretion and/or according to the player's geographical area.
4.6 By choosing to gamble for money on games of chance, the user accepts the possible risk of loss.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the general terms of the specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in accordance with the anti-money laundering standards imposed on us.
5.4 Withdrawal methods are linked to the deposit methods used in previous deposits. If a payment method does not allow proper execution of a payment, we reserve the right to choose the withdrawal disbursement method.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the one originally requested. Withdrawal requests on non-reversible credit cards will be issued to an e-wallet of choice or by bank transfer. In this case, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms & Conditions, or except at our discretion, for example in the case of players with privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example, in the case of winnings from a free sign-up bonus), any balance exceeding the maximum allowed amount will be cancelled and removed from the account.
5.9 Any withdrawal request will cancel active bonuses, including unactivated free spins (see Bonus Terms & Conditions).
5.10 If one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any associated bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and where no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel all or part of the funds in case of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and fund retention).
5.13 It is the player's responsibility to enquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the bonus terms and conditions please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use correct and respectful language in interactions with the Boomerang Casino team. Any abuse or behaviour deemed inappropriate may lead to suspension or permanent closure of the account.
8. Anti-Money Laundering and Terrorism Financing
8.1 We are subject to laws against money laundering and the financing of terrorism and must, in this regard, carry out appropriate due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to conduct public searches and to perform checks in order to verify the accuracy of the data supplied.
8.3 While we apply our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are completed.
8.4 When we are unable to fulfil our due diligence obligations because we have not received the information required from the player or we are unable to verify their identity, no activity may be carried out from the account and the account will be frozen and/or closed. In such a case, we will return any deposited funds present in the account at the time of the freezing and/or closure, unless it is necessary to delay or withhold payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documents necessary for the performance of our obligations. Any communication for the provision of information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures that we may be required to take under the law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, set a deposit limit by specifying the desired amount and period. Once registered and when that limit is reached, the player will no longer be able to make deposits until the limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict their ability to access their gaming area for a specified period using the "Account Freeze" option from their cashier. Following this restriction, active funds will be frozen and no transactions may be carried out on the account. The player will be able to use their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limits section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.boomerangwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of limits will take effect within exactly 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Collection of personal data
Boomerang Casino warrants that our players' personal data are always obtained lawfully and processed fairly, in accordance with the rights of the relevant player and our regulatory obligations or recommendations. This allows us to ensure a safe and user-friendly browsing experience. This information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is consistent with our legally binding duties or obligations. Boomerang Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Boomerang Casino is required to maintain a secure online list of all registered players. In addition, Boomerang Casino is required to retain all personal data submitted during registration and all data transmitted during the operation of a player's account for at least five years from the player's last transaction or account closure. Boomerang Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Boomerang Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as "Cookies". The use of a cookie is in no way linked to a player's personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the website www.boomerangwithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Boomerang Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may, at any time, unsubscribe from newsletters by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction concerning our services (registration form, transactions, bets, winnings...).
11.2 If a bet is not registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stake placed cannot be subject to a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints considered reasonable will be processed within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site's operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, cyclones, monsoon storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of means of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of a breach or violation of applicable law. Otherwise, we reserve the right to reject your account opening request or to disable your account. Furthermore, players declare that they are not residents of the United States and its territories or of any other jurisdiction where access to our services is prohibited. Boomerang Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 business hours, to the extent possible.
13.2 Boomerang Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such cases, the player immediately loses all rights to any bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of its origin, if we detect cheating, irregular play, collusion, fraud/criminal activity, or a breach of the Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay the full balance at once due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance in your account at the time of its closure will be credited to a payment method registered on your account and of our choosing, unless we withhold such amounts for the reasons previously cited.
13.5 In addition, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances :
a. If you have more than one active account at Boomerang Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc ) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the state/territory/country and/or the jurisdiction where you reside ;
e. If you have authorised or allowed (intentionally or not) someone else to access or play on your account ;
f. If you have not played individually for your sole personal entertainment (that is, if you played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) designed specifically to defeat Boomerang Casino, increase your chances of winning or that you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices but also any manipulation of play such as the use of the Martingale method, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account, maliciously.
k. If you exploit an anomaly to your advantage of elements including but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All sums deposited by players are held on the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the problem and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be the subject of a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 In the event a refund is agreed, the refunded amount will be a faithful reflection of what is due to the player and proportional to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made via the same method used for the deposits. If the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we are unable to send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player must refer to our complaints handling policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
